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Branches

DEPAHO LTD BRANCH IN SPAIN

  • Address: 16 Marie Curie str., Parque Tecnologico de Andalucia, Ground Floor, 29590 Malaga, Spain

    CNMV Registration no.: 123

    Date entered in the CNMV public register of branches: 21/06/2019

    Services and Responsibilities:

    1. Reception and transmission of orders in relation to one or more financial instruments and the commercialization of this investment service in Spain;
    2. Promoting the investment services and ancillary services of Depaho Ltd;
    3. Attracting Clients and Prospective Clients on behalf of Depaho Ltd.

    The Depaho Ltd Branch in Spain has an established Customer Care Service ("SAC") specialised in dealing with and resolving complaints/claims submitted by its clients.

     

    The Branch and its Customer Care Service adhere to the applicable transparency and customer protection regulations for financial services, including, but not limited to the below:

     

    - Royal Legislative Decree 4/2015, dated 23 October, approving the consolidated text of the Securities Market Act.

    - Order EHA 1717/2010, dated 11 June, on the regulation and control of investment products' and services' advertising.

    - Order ECC/2316/2015, dated 4 November, on information and classification obligations of financial products.

    - National Securities Market Commission Circular 1/2018, dated 12 March, on warnings regarding financial instruments.

     

    Please click here to read the SAC Regulation of the Branch.

     

    Any complaints/claims of Branch clients should be forwarded to the following email address complaints.spain@depaho.com, or alternatively to the below address:

     

    Servicio de Atención al Cliente

    Depaho Ltd., Sucursal en España

    C./ Marie Curie 16 - Planta Baja izquierda

    Parque Tecnológico de Andalucía, Campanillas

    29590 Málaga (España)

     

    The SAC is required to address and resolve complaints/claims presented by clients within two months from their submission.

     

    It should be noted that Branch clients may only file a complaint/claim with the CNMV, after they have filed the same complaint/claim with the SAC and after the two-month period has lapsed.

     

    Complaints to the CNMV Complaints Service may be submitted electronically via the CNMV website form found here, or by completing the PDF form found here and sending it to the below address:

     

    CNMV Complaints Service

    Edison, 4, 28006 Madrid – Passeig de Gràcia, 19, 08007 Barcelona.

Unfortunately, we do not offer our services to residents.

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